Four brands, one operating system.
The situation
After an acquisition, four brands were running on separate support platforms split across Google and Microsoft — with duplicate users, disconnected data, and overhead that grew with every handoff.
What we did
We consolidated platforms and migrated teams, integrated the core marketplace app with the support stack, and replaced manual notices with automated, product-driven communications. Then we rolled out AI across the organization, including agents wired to live operational data that research and resolve support tickets.
The outcome
A single, deduplicated view of every user across all four brands, lower operating costs, faster resolutions, and a team that builds with AI instead of around it.